1. Purpose of the complaints procedure
Naril Textile Invest LLC (hereinafter – NTI) strives for the highest quality service standards and is open to continuous development and improvement. The purpose of complaint procedures is to ensure continuous improvement of processes, analyze processes, give a clear and unambiguous statement of the causes of complaints, and ensure a procedure that is clear and would provide feedback to the complainant.
2. What is a complaint?
Expressed dissatisfaction of one or more employees, partners or other interested parties to any action or inaction on the part of NTI
3. What does complaint procedure include?
The complaint procedure includes complaints related to:
4. What does complaint procedure NOT include?
The complaint procedure does not include complaints if:
5. Who can file a complaint?
NTI employees, partners, and other interested parties can file a complaint. In case, where a complaint has been submitted by several associates, it can be accepted as one complaint if one of the employees takes communication between the group and the NTI. Anonymous complaints are considered if it is possible to obtain complete information about the event from the complainant. If further communication with the complainant is not possible, the complaint is examined on the subject, and feedback is not provided according to the procedure.
6. Whom can I file a complaint?
Complaints shall be submitted in accordance with this procedure. You can contact any NTI staff or directly to NTI leadership.
7. How to file a complaint?
Complaints are accepted orally or by phone –– by any employee, as well as by e-mail [email protected] (in the field be sure to indicate “Complaint”)
8. How long shall I wait for a response?
Within 15 working days.
